Contact OUC

To resolve your questions and problems as quickly as possible, there are several ways to contact OUC.

Manage Your Account With myOUC

Did you know you can manage your OUC account anytime, anywhere? With myOUC, you can pay your bill, start, stop or transfer your service, report an outage and more—all from your computer, smartphone or tablet.

Pay Your Bill Online

Pay your bill via credit card, debit card or check.

Start, Stop or Move Service

Place a request to start, stop or transfer your utilities.

Report an Outage

Report a problem or outage and check the status of an outage.

Manage OUC Alerts

Enroll in billing and outage alerts in English or Spanish.

Contact OUC by Phone

Please see the information below to determine the best number to call for your issue.

Type of Call	Phone	Days/Hours
Self-Service	(407) 423-9018	24 hours
Report Streetlight Problems	(407) 737-4222	24 hours
Water Quality Issues or Concerns	(407) 423-9018	24 hours
All Other Inquiries	(407) 423-9018	Residential: M-F, 7 a.m. to 6 p.m. Commercial: M-F, 7:30 a.m. to 5:30 p.m.

A man holding an envelope.

Contact OUC by Mail

Payments with bill stub:

Orlando Utilities Commission
PO Box 31329
Tampa, FL 33631-3329

For all other correspondence:

Orlando Utilities Commission
PO Box 3193
Orlando, FL 32802

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Pay My Bill

Pay your OUC bill online, by phone, by mail or in person. Set up AutoPay for hassle-free payments and login to explore secure, 24/7 payment options.

A photo of an Orlando street with damaged electric lines following a storm.

Report an Outage or Problem

Contact OUC to report a power outage, water issues, breaks or leaks in a water line, downed wires or streetlight outages.

A family packing their belongings and preparing to move to a new home.

Start, Stop or Move

Easily start, stop, or transfer your OUC service online. Manage your account 24/7 with myOUC, our convenient self-service portal.

Using myOUC

Manage your OUC account online with myOUC. Log in to pay bills, track usage, report power outages and update your information from any device.

A sample OUC customer bill.

Understanding My Bill

Our sample bill can help explain all the details on your utility bill, so you know exactly what you’re paying for every month.

Decorative image of coins.

Service Rates & Costs

OUC offers transparent utility rates and costs. View our electric rates, water rates and more to better understand your billing and options.