Start, Stop or Move Service

You can start your service by setting up a myOUC online account and selecting service request/start service, or by calling (407) 423-9018 and selecting start service from the menu options. A deposit may be required to start service and a $25 connection charge will be applied to your first bill when starting new services.

Based on your personal credit history, services available at the premise and/or your OUC payment history, some customers may be required to pay a deposit before utility service begins.

New customers with one late payment during the first six months of service or one forced collection attempt during the initial 12-month period may be billed for a new or additional deposit based on twice the customer’s average monthly bill.

Deposits are typically refunded after the account is two years old and there have been no forced collection attempts or more than four delinquent payments during the past 24 months. Please note that an account may become a cash-only account if a customer writes two or more returned checks to OUC during a 12-month period. If you have questions about the status of your deposit or your account, please contact OUC customer service at (407) 423-9018.

Since we provide service before it is billed, we may require a security deposit before service(s) is initiated. In addition, new customers with one late payment during the first six months of service, or one forced collection attempt during the initial 12-month period, may be billed for a new or additional deposit based on twice the customer’s average monthly bill.

The deposit amount is based on your personal credit history, services available at the premises and/or your OUC payment history. To help us determine a deposit amount, we perform a brief credit inquiry through Experian, a national credit reporting agency.

Deposits are typically refunded in the form of a credit on your bill. Deposits are credited to your account after two years of good payment history (i.e. no forced collection attempts, no more than four late payments during the past 24 months, no return payments, etc.). If you stop service, your deposit will be refunded in the form of a credit on your final bill. If the credit is higher than the final bill, a refund check will be issued to the account holder.

If you have questions about the status of your deposit or your account, please contact OUC customer service at (407) 423-9018.

You can check the status of your service requests by logging into your myOUC account and visiting the ‘Service Request Status‘ page under Service Requests, or by calling (407) 423-9018 and selecting ‘Service Request Status’ from the menu options.

Yes, you can start service at your new address before stopping service at your current one to ensure a smooth transition. Simply enter your desired start and stop dates when filling out our Move Service request form.

Creating a myOUC account gives you immediate access to all of our online account management tools, including the ability to view bills, make payments and monitor your utility usage. Our website is safe, secure and mobile-enhanced, so you can access account information at any time, from any computer or mobile device.