Pay My Bill

If you pay your bill after the due date, you may be charged a late payment fee. A late payment fee is assessed on the total unpaid past-due amount, five days after the due date. The fee is either 1.5% of the total amount due or $5.00, whichever is greater.

If you are past due on your bill, you may be eligible for disconnection unless your account qualifies for a payment plan based on our established guidelines. To request a payment plan, call customer service at (407) 423-9018.

Payments made online, over the phone or at an authorized payment location are applied to your OUC account in real time. Payments made via an OUC drop box may take 3–5 business days to process.

Once you register for a myOUC account, you’ll be automatically enrolled in paperless billing. You can view and print current and past bills from your myOUC account.

To switch back to paper billing, log in to your myOUC account and go to My Info, then select the Paperless Status tab. If you have multiple accounts, you’ll need to update your preference on each one.

You can view your current bill statement as well as past bill statements by logging into your myOUC account.

Current Bill Statement: On the main Account Summary page, click on the ‘View My Bill’ button to download a PDF copy of your current bill statement.

Past Bill Statements: On the main Account Summary page, click on the Inserts & Bills button to view past billing statements. You can download PDF copies dating back five years.

Residential and commercial customers can pay using Visa, MasterCard, Discover or American Express cards, as well as ATM/debit cards with the STAR, PULSE, NYCE or ACCEL logos. Payments are processed safely and securely by our third-party vendor, Bill2Pay, and will appear on your statement as B2P* OUC.

Residential Customers: Credit or debit card payments will incur a $2.50 fee for payments up to $1,000. For payments exceeding $1,000, an additional $2.50 fee will apply for each subsequent $1,000 increment, up to a daily maximum of $100,000.

Commercial Customers: Credit or debit card payments will incur a $5 fee for payments up to $1,000. For payments exceeding $1,000, an additional $50 fee will apply for each subsequent $1,000 increment, up to a daily maximum of $100,000. There is no limit on the number of transactions, but each can be up to $100,000.

Yes, you can securely store your credit/debit card or bank account information in your myOUC account for future payments.

Credit/Debit Cards:

Multiple cards may be stored securely. Even when using a stored credit/debit card, you’ll always be asked to enter the security code for each transaction. When adding a card for the first time, you’ll need to provide the following with the information as it appears on your card:

• Name on card
• Credit/debit card number
• Expiration date
• Country
• Billing zipcode

eCheck:

OUC has implemented bank account validation rules for echeck payments as an added security measure to better detect fraud. After validation, your information can be saved on your myOUC account or phone profile for future use.

No, as of October 1, 2024, the $1.30 convenience fee has been waived for payments made via cash, money order, check or debit card, at all participating MoneyGram, Fidelity Express, Amscot and Western Union locations.

No, OUC does not charge a fee for using AutoPay. However, some financial institutions may charge a small fee. Please contact your financial institution for fee information.

To enroll in AutoPay, you’ll need the following:

• An OUC bill with your account and PIN number
• Your financial institution routing/transit number (ABA)
• Your checking account number

OUC does not accept credit cards as a recurring payment option for AutoPay. If you don’t have a myOUC account, you must register for one before enrolling.

AutoPay typically begins within 30 to 60 days after enrollment. Continue making regular bill payments until you receive a bill that indicates “Do Not Pay.” You will still receive a monthly statement for your review and recordkeeping.

In the event your payment is returned, you will be assessed a return fee of $25 or 5% of the face value for any payment over $500, whichever is greater for every unpaid debt. Collection of the returned check may be handled by a third party and may be electronically debited to your bank account for the full face value, plus the state allowable return fee.

More than two instances of returned payments will result in automatic cancellation from AutoPay and your account will be set to cash-only status for 12 months.

Yes, you will continue to receive a monthly bill. We recommend AutoPay customers carefully review their monthly bills to identify any abnormal consumption patterns. Abnormally high consumption can cause a larger amount to be drafted from your account than expected. You may need to update your account accordingly with an alternative payment method

To update your banking information, log in to your myOUC account and go to Billing and Payments > AutoPay. It takes approximately 30 days for the new banking information to take effect. If a payment is already in progress, please call customer service at (407) 423-9018 during normal business hours for assistance.