Types of OUC Alerts

Outages & Problems
Receive updates when your property is affected by an outage or problem. The alert includes the cause, OUC repair crew status and anticipated restoration time. We’ll also let you know when the outage or problem is resolved.

Billing Alerts
Receive alerts and reminders when your billing statement is available, when payment is due, when payment is received or when a due date is missed. AutoPay customers also receive notifications related to scheduled bank drafts.
Customize Your OUC Alerts
Receive alerts via phone, text and/or email
Choose your preferred time to receive alerts
Add additional contacts, such as family members or roommates
Choose your language preference between English and Spanish
How to Enroll
Via myOUC: Log in to your account. On the Account Summary page click the ‘Set Preferences’ link in the Alert Preferences section. Set your preferences on the Manage Preferences page.
Via text: Text REG to 69682 and reply to the texts from OUC to complete the registration process. Have your account number and the zip code of your mailing address available.
Be sure to read the Terms and Conditions and Privacy Policy before registering.
Real-Time Text Updates
Text keywords to 69682 and get real-time updates regarding your account.
BAL
Find out your current balance due by texting BAL to 69682.
OUT
Easily report outages and problems by texting OUT to 69682.
STAT
Learn the status of a current outage or problem by texting STAT to 69682.
All Text Messaging Commands
Text any of the following keywords to MYOUC (69682) in order to interact with OUC Alerts. Please see the Spanish version of this page for a complete list of Spanish-language commands.
- HELP: Receive a listing of all supporting keywords
- SUB: Subscribe to additional alert programs
- REG: Register your phone to account with zipcode
- OUT: Report an electrical or water outage
- STAT: Check the status of a reported outage
- BAL: Receive billing & payment information
- PAUSE: Pause messages for a specific account
- RESUME: Resume text messages after using pause
- MOD SUB: Unsubscribe from individual alerts
- STOP: Unsubscribe from all alerts
- SPANISH: Changes alert language to Spanish
- ENGLISH: Changes alert language to English
Frequently Asked Questions
How can I receive OUC Alerts in Spanish?
Once registered, text the word SPANISH to 69682 to change the language of your OUC Alerts. You can also change the language by logging into your myOUC account and navigating to the alerts section. Then, select ‘Manage Alerts Preferences’ to edit the language of each registered contact.
Are there fees for this service?
While OUC does not charge for alerts, standard messaging and data rates may apply based on your carrier and mobile phone plan. OUC Alerts works with most major mobile phone carriers.
Can I register for OUC Alerts with any mobile carrier?
The alerts system is supported by most major mobile phone carriers. If you attempt to register and your message fails, please ensure that your carrier supports texting to short codes before trying again. To see the current carriers supported, review the list in the Terms and Conditions.
I had a momentary outage but did not receive an alert, why?
Alerts are issued for sustained outages requiring OUC action to resolve. Momentary outages can be caused by a number of events and are closely monitored by OUC for any corrective action required.
How do I unsubscribe from OUC Alerts?
There are two ways to unsubscribe from OUC Alerts:
- To unsubscribe from text, voice or email alerts: Log into your myOUC online profile and visit the Manage Alerts page in the alerts section. Select each contact and choose “Delete Contact.” Once all of your contacts are deleted, you will be completely unenrolled from the program.
- To unsubscribe via text, text STOP ALL to 69682 (myOUC) from the mobile phone that you wish to unregister. This will completely unregister you from the program and you will no longer receive any alerts.
Can I register my account with more than one mobile phone number?
Yes, you can register more than one mobile phone number per account number. Once registered, each mobile device will receive updates once an outage has been reported for that account number.
Can I register more than one location or account number?
Yes, if you have multiple properties under the same account number, all properties can be registered. However, each account number will need to be set up individually. When reporting outages, the system will respond with the list of accounts associated with the phone number. Please note that if a phone number is associated with more than eight accounts, you will be directed to enroll on our website.
How will I know that the text enrollment was successful?
You will receive a text message confirming your completed registration with OUC Alerts.
What if the registration address that is returned in the text message does not match my actual address?
Please call customer service at (407) 423-9018 during business hours, Monday – Friday from 7 a.m. – 6 p.m., to report your issue.
Can I set up a Do Not Disturb (DND) window for my OUC Alerts?
Yes, you can set up times when you would prefer not to be contacted. This can be set up in your alert preferences. If you do not edit the DND time, the system default is 11 p.m. to 7 a.m. Once your DND period has passed, you will receive the latest missed message.
What if I want to temporarily stop receiving OUC Alerts?
To temporarily stop receiving notifications for 24 hours, text PAUSE to 69682 (myOUC). To begin receiving the notifications again, text RESUME to 69682 (myOUC) and you will be prompted for confirmation.
Who can I contact if I need help registering for OUC Alerts?
Please call customer service during business hours, Monday – Friday from 7 a.m. – 6 p.m., at (407) 423-9018.
Why didn’t I receive a registration confirmation email message?
You may have entered the wrong or invalid email address. Please check to make sure you entered the correct email address. If you believe that you entered the correct email address, check your spam/junk folder. If that does not work, then please call customer service during business hours, Monday through Friday from 7 a.m. – 6 p.m., at (407) 423-9018 to report your issue.
What if I change my mobile phone number and want to remain enrolled in OUC Alerts?
Text REG to 69682 (myOUC) from your new mobile phone and follow the instructions to register your new phone number for the program.
If I move from an address that is registered for OUC Alerts, do I need to unregister/re-register?
No, once your move-out has been completed, you will be automatically unregistered from alerts for that premise and enrolled at your new location.
What happens if I switch my mobile phone carrier after I have registered for OUC Alerts?
No action is required if you switch to a mobile phone carrier that is supported, assuming your phone number does not change. Your phone number will still be registered and the service will still be available to you. Please note that different standard message and data rates may apply through your new carrier.
Why didn’t I receive a registration confirmation text message?
There are a few different scenarios that can cause a user not to receive a registration text message.
- Unsupported mobile carrier: At this time, the alerts program is supported by all major mobile phone carriers and most others. There are some carriers that are not supported. To see the current carriers supported, review the list in the Terms and Conditions.
- Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone’s account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.
- Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone’s account that is blocking short code messages. Short code messages are any messages that come from a short number such as 69682 (myOUC). Please contact your mobile carrier to change your account setting to allow short code messaging.
How often will I receive outage alerts?
The frequency of alerts received varies based on the situation affecting your location. A typical outage will send two alerts: one confirming the outage and one telling the customer the outage has been restored. Significant changes to the Estimated Time of Restoration (ETR) will also trigger alerts.
What if I received a text message stating my power has been restored, but my lights are still not coming on?
Please first check the circuit breaker at the premises. If power is still not restored after checking the breaker, either text OUT again to 69682 (myOUC) or call customer service at (407) 423-9018. In case of emergency, like downed power lines, call 911 before calling OUC.
Why is my location ineligible for outage alerts?
Outage alerts are only for electric and water outages and restorations. A customer with an account that only includes services other than electric or water service is not eligible to report an outage for that location.
What type of outage text messages can I receive?
There are three basic types of text messages you may receive related to outages:
- Initial Outage Alert generated by the system or a confirmation text if you reported the outage. The Estimated Time of Restoration (ETR) will also be included if it is known at the time.
- Updates if there is a significant change to the ETR before your power is restored.
- Restoration Alert once the power has been restored in your area or at your home.
Registering for water service alerts will also allow you to receive restoration status alerts concerning the status of reported water issues for the registered premises.
What type of billing alerts are available?
There are three types of billing alerts available: Statement Ready, Payment Reminder and Payment Status. There is also a real-time balance check available via text.
How can I check the balance of my account?
Text BAL to 69682 (myOUC). Visit OUC.com/pay-my-bill to learn more about OUC’s payment options.
Will I receive an alert confirming that my payment was received?
Yes, as long as you are signed up for alerts and enrolled in the payment status billing alert.
I am an OUC Power Pass customer. Can I sign up for billing alerts?
OUC Power Pass customers are not eligible for billing alerts. However, the OUC Power Pass program already includes a number of unique messages about your prepaid account.
If I am an OUC Power Pass customer, can I check my real-time account balance?
Yes, as an OUC Power Pass customer, you may check your current account balance by texting BAL to 69682 (myOUC) as long as your mobile device is registered in the alerts program. You will receive the current balance on your prepaid account and the last payment information.
Do I have to have electric or water service to enroll in OUC Alerts?
The outage and billing alerts programs are available to accounts with electric and water services only. Other OUC accounts, such as wastewater, are not eligible. All users with active accounts can receive current balance information by texting BAL to 69682 (myOUC).
I am currently registered for outage alerts. How do I enroll in billing alerts programs?
Text SUB to 69682 (myOUC) to choose which billing alerts you would like to receive. You can subscribe online by logging in to your myOUC account. On the Account Summary page, click the ‘Set Preferences’ link in the Alert Preferences section and then set your preferences as desired.
What alerts are available in the statement-ready program?
Statement-ready alerts are available for all customers with electric or water services. If subscribed, you will receive an alert when a new statement is posted to your account. If you are enrolled in AutoPay, this alert will tell you the date your account balance will be drafted from your account.
What alerts are available in the payment reminder program?
When enrolled in payment reminders, you will receive a courtesy message when you have an outstanding balance on your account due in five days. If unpaid, a second reminder is sent on the day the bill is due. AutoPay customers will receive an alert the day prior to their accounts being drafted. If your bill is past due, another reminder will be sent two days past the due date.
What alerts are available in the payment status program?
You will receive an alert when we receive your payment and if there are any payment issues. We will also provide updates regarding service status.
Who can I contact if I need help registering for billing alerts?
Please call customer service during business hours, Monday through Friday, from 7 a.m. – 6 p.m., at (407) 423-9018.
Why didn’t I receive an alert when my bill was ready?
If your bill has to be re-typed and sent out again, it will be processed and then you will be sent a new bill through the mail.
Sign Up for OUC Alerts
Stay informed with updates on electric and water outages, as well as important billing and payment notifications.